At Forbes we are thrilled to announce that we have been named finalists for an incredible six awards at this year's Innovative Electrical Retailing (IER) Awards. This recognition is a testament to our commitment to excellence across all facets of our business, from customer service to sustainability initiatives.
The categories in which we are finalists are as follows:
- Best Customer Service Award: At Forbes, customer satisfaction is paramount. Our dedicated teams work tirelessly to ensure that every customer receives the support and assistance they need throughout their rental journey.
- Best Independent Retailer – For Repairs, Service & Spares: Our commitment to providing a comprehensive repair and maintenance service sets us apart in the industry. Our customers rely on our swift response and our nationwide network of field engineers deliver a same/ next day response on a local basis.
- Best Independent Retailer – Focused on Sustainability Major Domestic Appliances Award: As a rental business, we embrace the circular economy and enable multi-phase product life cycles. From offering energy-efficient appliances to implementing eco-friendly practices in our operations, we are dedicated to reducing our environmental impact and helping customers reduce their carbon footprint.
- Best Independent Retailer Marketing & Advertising Campaign Award: We are proud of the innovative marketing and advertising campaigns we have launched to promote our brand and services, reaching new audiences and reinforcing our position as a leader in the industry.
- Best Independent Retailer Website Award: Our online Forbes Rentals platform has been designed to provide our domestic customers with a seamless and user-friendly experience, allowing them to browse and select from our rental products with ease. Our extensive online offering includes product reviews, live chat, FAQs, videos and an active and engaging blog.
- Best Independent Retailer – Focused on Sustainability Consumer Electronics: We are honoured to be recognised for our dedication to providing sustainable alternatives for consumer electronics. We carefully select all of our business partners, ensuring that they share our commitment to ESG policies. Rental helps our commercial clients meet sustainability targets and helps our domestic customers transition from consumers to users.
Being named finalists for these prestigious awards is a tremendous honour for our team. To be nominated in so many categories is a huge achievement and very visible recognition of our hard work and dedication across all aspects of our business. We eagerly anticipate the IER awards ceremony on July 5th 2024, which serves as an annual highlight for industry leaders.
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